A few of your E-mail Questions Answered...

Here are a few questions we have been asked over the last few weeks. We thought it would be helpful to share these answers with all of you and please post any discoveries you make using the comments feature of this blog.

Q: How do I recover deleted items?
A: First, click on “Options” on the left side of your e-mail window. Scroll down to the bottom of the screen. There is a heading for recovering deleted items.Underneath this, there is a button that says “View items”. This will allow you to view recently deleted items and choose the e-mail you wish to recover.

Q: How do I create a folder to store e-mails?
A: Click on “Folders” on the left side of the e-mail window. At the top of your window, there should be the word “New” with a drop down box that reads “Message”. Click on the down arrow of the box and choose “Folder”. It will then ask you to title your new folders. One way that I use folders on my e-mail is to save any e-mails from parents in a particular folder. If this is a major form of parents communication for you, you can even go as far as to make a folder for each student.

Q: How do I add e-mails to my folders?
A: Check the e-mails you wish to move to a particular folder. Click on the icon that looks like a sheet of paper with an arrow pointing to a folder. These icons are very small, so it is the first icon after the drop-down box that says “Message”. After you click on this, your folders will appear. Choose the folder you wish to move them to, and click on “Apply”.

Q: Why does my e-mail account keep saying I am over my size limit even though I am deleting old e-mails?
A: If you are having this issue, there are two suggestions I have for solving this. First, check to make sure you have deleted any old e-mails. You have to clear these e-mails from your deleted folder as well. To find any of these e-mails, select “Folders” and then choose “Deleted Items”. If this box has too many items, your e-mail account will close. To prevent this from happening, click on the trash can icon near the top of the window. This will empty any deleted items and keep your mailbox from becoming too full.

If you have been emptying your deleted items, your sent items might be the culprit. Click on “Folders” and choose “Sent Items”. If you have too many e-mails in your sent folder, your mailbox might close, as well. Especially if you have been sending pictures or other large files, delete these from your sent folder to eliminate the chance of exceeding your size limit. After you delete the oldest e-mails that you no longer need for your records or have already printed and filed, you must also delete these from the “Deleted Items” section. Simply click on the trash can to permanently erase these messages.

Q: Do I need to move or delete e-mails individually?
A: Nope. Just click on the box to the left of the message, and select all of the e-mails you wish to delete or move to a particular file. You do not have to choose one at a time. To delete, click on the “X” near the top of the window. To move to a folder, use the directions from the previous question.